Excellent Tool And Very Good Service

CIO, Sector Retail

We were looking for an ITSM tool to improve the support we are giving to our users. We knew Proactiva because of their inventory tool and asked them a demonstration of the Service Desk tool. They did very well the whole cycle of the service: installation, configuration, training for administrators and launching. Their service was quick and very effective. The tool is easy to use and very flexible.

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THE BEST VALUE FOR MONEY ITSM TOOL

Infrastructure & Operations, Manufacturing Sector

We were looking for an ITSM tool and after studying different options we decided on Proactivanet. The initial analysis presented us with a tool that covered 100% of our needs, but once implemented it has exceeded our expectations and we are using it for solutions that we didn't think it could provide at first. We are really satisfied with the choice we made.

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PROACTIVANET IS A PRACTICAL AND USEFUL TOOL FOR ORGANIZATIONS

CTO, Services Sector

Proactivanet is a very powerful tool, which has facilitated us the management of incidents and requests and the maintenance of an updated inventory of the IT infrastructure in order to structure our CMDB. It is flexible and adaptable to the specific needs of the organization.

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PROACTIVANET HAS PROVEN TO BE AN EXTRAORDINARY TOOL FOR THE USER AND HAS MET ALL OUR EXPECTATIONS

Infrastructure & Operations, Public Sector

In relation to our own experience in the use of Proactivanet, we can conclude that it is a reliable tool that fits perfectly to the needs of the entity, providing support in case of doubts, specific requirements and needs that arise. Its ease of management and the customization of the user portal were determining factors in selecting it as our Service Management Center.

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